Returns & Exchanges

Where Returns Happen

Because checkout runs on our retail partners’ sites, the return does too: the partner that charged you is the one that refunds you. Every partner we work with runs a self-service returns portal inside your order history — no permission emails, no waiting for a human to approve the obvious.

The Typical Window

Our partners typically allow 30 days from delivery to return apparel for a refund or exchange. Shirts should go back unworn and unwashed, with any tags still attached — the same condition you’d want them arriving in. The exact policy for your order is linked from the order confirmation email.

How a Return Usually Works

1. Open the order in your account on the partner’s site.
2. Choose the item, pick a reason, and print or download the return label.
3. Pack the shirt and drop it off — the portal tracks the rest.

Refund Timing

Once the return reaches the partner’s warehouse and passes inspection, the refund goes back to your original payment method — typically within 5–7 business days of receipt.

Size Exchanges

Sizing is the most common reason shirts come back, and the easiest to fix: most partner portals offer a direct swap while stock lasts. Between sizes on the chart? Kids especially — go up, not down.

Print Defects and Damage

A cracked print out of the bag, a misaligned graphic, a seam that gave on first wear — report it through the partner’s portal with a photo as soon as you spot it; defective items are replaced or refunded at no cost to you. If a claim stalls, email [email protected] with the order number and we’ll lean on the right people — a licensed print failing is our reputation too.